Frequently Asked Questions

Whilst our standard boot is built for comfort it must be of softer construction to do this. We introduced a 'Deluxe Boot' upgrade to increase performance by reducing flex over the standard boot and adding comfort by supporting the foot and arch with an aftermarket insulated foot bed by Sidas. We offer this boot to more experienced skiers only.

Yes you can swap, as long as the new package does not exceed the cost of the package you originally purchased, if so we simply charge the difference.

Yes, we rent Heli Skis as part of our premier ski package. When booking, you will need to let us know this is what you require in the booking notes. Feel free to give us a call for more information or recommendations for your trip.

We offer ski equipment rentals for all ages, with boots starting at size 15.5 Mondo, 70cm Skis and 80cm Boards. 

Wrong, in fact because we don't pay a premium for rental space in town we have reduced overheads, this enables us to keep our prices competitive and even cheaper than on mountain rentals.

To any accommodation from Wanaka to Queenstown including Cardrona and Arrowtown. Further out? just email or call and we can tailor a special delivery.

Sure! Makes sense to be organized! You won't be charged another day for deliveries made from 1pm onwards.

For the best chance of securing your ski or board rental, we recommend pre-booking. However, if you'd like to book for the same day, please give us a call to check availability.

We understand that unforeseen factors like delayed flights can sometimes cause you to run late. If you’re running behind or need to make any changes to your booking, please call or email us to let us know.

Risk-Free Rentals! At Snopro we understand the hesitancy in booking a holiday currently.  We have now removed our cancelation policy entirely, meaning you can access a full refund prior to delivery should circumstances change.

Yes, $4 a day.

You can simply choose to pay up front or a 10% deposit at time of booking, the balance will be deducted from the same credit card after delivery (unless you specify otherwise). Your credit card is safe with us we use SSL encryption and employ 'Eway' a 3rd party PCI compliant gateway to handle payments. No credit card details are stored by Snopro Ltd.

It covers accidental damage to equipment (top sheet scratches, core shots while skiing etc). It does not cover malicious damage (skiing on the road!) or complete loss (theft or misplaced). If you decide against our insurance be aware the minimum charge for damaged equipment is $75.

Single-day ski passes are specific to one mountain and date, so you’ll need to know if you're skiing or riding at Cardrona or Treble Cone, along with the date of your visit. Multi-day ski passes are valid at both
Cardrona and Treble Cone and open dated, this gives you flexibility throughout your holiday or season, as the days don’t have to be used consecutively!

Not yet sorry. We are always in discussion with NZSki on this matter. Watch this space.

Ours Studio is conveniently located just 5 minutes from the Queenstown airport at The Hilton Resort. 5 Alpine Lakes Rd, Kawarau Falls, Queenstown.

Yes! Feel free to drop by anytime. If we don’t have any appointments booked or a technician available, we’ll get you sorted right away. If we are busy, we will let you know when the next available slot is, in the meantime, you can enjoy a drink next door while taking in the beautiful lake views!

Snopro Studio is a one stop shop for all your ski day essentials, including clothing and accessories, we can fully prepare you to conquer the slopes in style and comfort.

Our Volumental 3D foot scanner uses the latest technology, in under 10 seconds 1000 images are assembled to create a 3D model of your feet; length, width, arch height and instep all measured to the millimetre. Boots and insoles are matched personally, ensuring the perfect boot fit every time.