Frequently Asked Questions
We do things a little different. Let us answer any questions.How is Snopro more convenient?
Traditionally, renting ski gear means driving or arranging transport to a rental store, finding parking, lining up, filling out paperwork, and heading back to the store for any issues or to return your equipment.
With Snopro, you can skip all of that. We come directly to your accommodation for fitting, servicing, and pick-up, simple and smart!
Prefer a store experience? We also offer The Studio at Hilton Hotel - a convenient, appointment-based location. That means no queues and dedicated time just for you. Whether you choose an in-accommodation service or an appointment at The Studio, Snopro is designed around your convenience.
What's your minimum rental period?
Our minimum rental is 2 days for our delivery service and 1 day for in-store at the Studio
Do you have a shop?
Yes, we do! Our Hilton studio is located at 5 Alpine Lakes Drive Kawarau Falls, Queenstown 9300. Come and check out our 3D foot scanner for personalised ski boot fitting. But remember, we bring all the rental equipment you’d find in a shop directly to you when we deliver across Queenstown and Wanaka. We look forward to seeing you!
Why should I rent from you?
We all value ease and convenience in our lives, and this is especially more important when you're on holidays. Snopro offers the most convenient, customer focused, rental solution there is. With premium equipment and competitive pricing, it really is a no brainer.
I am booking on behalf of my family/friends/groups, what information will I need to complete a reservation?
The information you will need to complete a booking for each renter is: Name, Age, Height, Weight, Shoe Size, Skier Ability, Ski or Snowboard package they require, and any additional items they need. If you have all of that info you are good to go online or call to book. If you need to get these details from everyone we have a simple reservation info sheet you can print out here (Excel format). With the information you have collected you can then complete your online booking or choose to email it through and we will do the booking for you!
What are your Terms and Conditions?
- Minimum rental period is 2 consecutive days
- Snopro offer 10% off 5 or more days of consecutive rentals and discount is applied to rental items only
- Snopro will fully refund all payments if the booking is cancelled prior to delivery due to a change in circumstances.
- All prices listed are in New Zealand Dollars and inclusive of GST (15%)
- We charge the outstanding balance on bookings (if any) only after delivery is made and renter(s) are satisfied
- We do not charge for deliveries made after 1pm for that day
- Refunds will be made for mountain closures (both Remarkables and Coronet Peak), injury or illness (accompanied with a doctors certificate), flight cancellations or full day flight delays
- Rental charge is based on total rental period, not actual days used
- A discount of $4.00 per day is applied if own boots are supplied
- The renter can swap between equipment or packages, you will be charged the difference for an upgrade. No refunds given to downgrade.
- Insurance is charged at $4.00 per day, per person and covers accidental damage only. Malicious damage or total loss (theft or other) is not covered. Minimum charge for damaged equipment is $75.00
What if my boots don't fit?
Our vans are our mobile rental store. We keep a complete stock of all size boots in our van.
What is the Deluxe Boot Upgrade?
Whilst our standard boot is built for comfort it must be of softer construction to do this. We introduced a 'Deluxe Boot' upgrade to increase performance by reducing flex over the standard boot and adding comfort by supporting the foot and arch with an aftermarket insulated foot bed by Sidas. We offer this boot to more experienced skiers only.
Can I swap between skiing and snowboarding or to a different package?
Yes you can swap, as long as the new package does not exceed the cost of the package you originally purchased, if so we simply charge the difference.
Do you rent Heli Skis?
Yes, we rent Heli Skis as part of our premier ski package. When booking, you will need to let us know this is what you require in the booking notes. Feel free to give us a call for more information or recommendations for your trip.
What ages can I rent ski equipment for?
We offer ski equipment rentals for all ages, with boots starting at size 15.5 Mondo, 70cm Skis and 80cm Boards.
Can we have our delivery and pick up at different addresses?
Absolutely! At no cost. Starting at Queenstown, finishing in Wanaka? or vice-versa? Our service covers you in all locations - Queenstown, Wanaka and everywhere in between.
So you come to me for delivery, fit out, support and pick up? This must cost extra right?
Wrong, in fact because we don't pay a premium for rental space in town we have reduced overheads, this enables us to keep our prices competitive and even cheaper than on mountain rentals.
Where do you deliver?
To any accommodation from Wanaka to Queenstown including Cardrona and Arrowtown. Further out? just email or call and we can tailor a special delivery.
Can my delivery be the afternoon before I ski/ride?
Sure! Makes sense to be organized! You won't be charged another day for deliveries made from 1pm onwards.
How soon can I get a delivery?
For the best chance of securing your ski or board rental, we recommend pre-booking. However, if you'd like to book for the same day, please give us a call to check availability.
What happens if I am running late?
We understand that unforeseen factors like delayed flights can sometimes cause you to run late. If you’re running behind or need to make any changes to your booking, please call or email us to let us know.
I want to take a day off skiing. Do I get a refund?
We offer 10% off with 5+ day rentals, this is to factor into the cost that you may take a day off. You are welcome to make 2 separate bookings (taking into consideration the 2 day minimum rental) if you will be taking a break from skiing
What is your cancellation policy?
Risk-Free Rentals! At Snopro we understand the hesitancy in booking a holiday currently. We have now removed our cancelation policy entirely, meaning you can access a full refund prior to delivery should circumstances change.
I have my own boots, does this save me money?
Yes, $4 a day.
Do you charge my Credit Card now? Is my Credit Card safe online?
You can simply choose to pay up front or a 10% deposit at time of booking, the balance will be deducted from the same credit card after delivery (unless you specify otherwise). Your credit card is safe with us we use SSL encryption and employ 'Eway' a 3rd party PCI compliant gateway to handle payments. No credit card details are stored by Snopro Ltd.
What does the equipment insurance cover?
It covers accidental damage to equipment (top sheet scratches, core shots while skiing etc). It does not cover malicious damage (skiing on the road!) or complete loss (theft or misplaced). If you decide against our insurance be aware the minimum charge for damaged equipment is $75.
How does ski pass delivery work?
When you purchase Cardrona and Treble Cone passes through us, your passes will be reserved at the time of booking. However, payment for the passes is only processed when we deliver your ski rentals, in case anything on your end changes. Once the passes have been paid for we will send you a barcode via email, which you can scan at any of the mountain's collection points, and your pass will be printed. This allows you to skip the queues and enjoy a hassle-free experience when you arrive.
Where does my ski pass work?
Single-day ski passes are specific to one mountain and date, so you’ll need to know if you're skiing or riding at Cardrona or Treble Cone, along with the date of your visit. Multi-day ski passes are valid at both
Cardrona and Treble Cone and open dated, this gives you flexibility throughout your holiday or season, as the days don’t have to be used consecutively!
Do you offer NZ Ski Passes for Coronet and The Remarkables?
Not yet sorry. We are always in discussion with NZSki on this matter. Watch this space.
What is Snopro Studio?
Our Snopro Studio is the ultimate ski rental experience - modern, comfortable, and stress-free. We offer the convenience of booking an appointment with one of our expert ski technicians, so you won’t have to wait around. If we have your details in advance, we can even have all your equipment prepped and ready for you to try on, with the assistance of a trained technician to ensure the perfect fit.
Where is the Snopro Studio located?
Ours Studio is conveniently located just 5 minutes from the Queenstown airport at The Hilton Resort. 5 Alpine Lakes Rd, Kawarau Falls, Queenstown.
Do you take walk-ins too?
Yes! Feel free to drop by anytime. If we don’t have any appointments booked or a technician available, we’ll get you sorted right away. If we are busy, we will let you know when the next available slot is, in the meantime, you can enjoy a drink next door while taking in the beautiful lake views!
What else is available at the Studio?
Snopro Studio is a one stop shop for all your ski day essentials, including clothing and accessories, we can fully prepare you to conquer the slopes in style and comfort.
What is a 3D foot scanner?
Our Volumental 3D foot scanner uses the latest technology, in under 10 seconds 1000 images are assembled to create a 3D model of your feet; length, width, arch height and instep all measured to the millimetre. Boots and insoles are matched personally, ensuring the perfect boot fit every time.
Can you teach my wife/husband/kids to ski?
You're on your own there!
Snopro ski rental delivery explained
Snopro ski hire delivery Queenstown & Wanaka, NZ. Custom fitted ski & snowboard rental in the comfort of your accommodation. We return for support and pick up!
Question not answered? Contact us or live chat!
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*for initial bookings of 5 or more days of consecutive rentals. Book now to secure your fitting!